phtaya Privacy Policy – How We Handle Your Personal Data

When you register and use phtaya, we collect certain personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience in the Philippines. This includes your full name, date of birth, mobile number, email address, and payment account details such as your GCash or Maya number. We also collect account activity data — including login timestamps, game session records, deposit and withdrawal history, and device information such as your browser type and operating system. In some cases, we may request a government-issued ID or other verification documents to confirm your identity and age in line with Philippine gaming regulations. We collect this information directly from you when you register, make transactions, or contact our support team, and we do not collect more than what is reasonably necessary for these purposes. All data collection is conducted in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, which governs the handling of personal information in the Philippines.

The personal information we collect is used exclusively to operate, maintain, and improve the phtaya platform for Filipino players. Your account details are used to verify your identity, process deposits and withdrawals in Philippine pesos, and ensure that only eligible players aged 21 and above can access our games. We use your contact information to send you important account notifications, respond to support requests, and — where you have given consent — to share relevant platform updates or promotions. Transaction data is retained for financial record-keeping, fraud prevention, and compliance with applicable Philippine laws and PAGCOR licensing requirements. We do not use your personal data to build advertising profiles, and we do not sell, rent, or trade your information to any third-party marketing companies. Any automated decision-making that affects your account — such as fraud detection flags — is subject to human review upon your request, and you have the right to contest any such decision.

phtaya does not sell or share your personal data with third parties for commercial or marketing purposes — full stop. We may share limited information with trusted service providers who assist us in operating the platform, such as payment processors (GCash, Maya, and partner banks), identity verification services, and cloud infrastructure providers, but only to the extent necessary for them to perform their specific function. All third-party service providers we work with are contractually required to handle your data securely and in compliance with Philippine data privacy law. In certain circumstances, we may be legally required to disclose personal information to government authorities, regulatory bodies such as PAGCOR or the National Privacy Commission, or law enforcement agencies — but only when compelled by a valid legal order or when necessary to prevent fraud or protect the safety of our users. We will never voluntarily disclose your data to any party beyond what is described in this policy, and we will notify you of any legally required disclosure where we are permitted to do so. If our business structure changes — for example, through a merger or acquisition — your data will remain protected under the same privacy standards described here, and you will be informed of any material changes.

We take the security of your personal data seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the phtaya platform is encrypted using secure protocols, and sensitive information such as payment details is handled through certified payment gateways that meet PCI-DSS standards. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to enable any additional security features available on your account. Our servers and data storage systems are maintained in secure environments with access restricted to authorised personnel only, and all staff who handle personal data are trained on data privacy obligations. We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable Philippine law — after which it is securely deleted or anonymised. In the unlikely event of a data breach that affects your personal information, we will notify you and the National Privacy Commission within the timeframes required by law.

Under the Data Privacy Act of 2012, Filipino players have clear and enforceable rights over their personal data, and phtaya is committed to honouring every one of them. You have the right to be informed about what data we hold about you, the right to access a copy of that data, and the right to correct any inaccurate or outdated information in your account. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we must comply with. If you believe your data has been processed in a way that violates your rights or applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, you can contact our support team using the details provided in the footer of this page, and we will respond to your request within the timeframes required by law. We will never penalise you for exercising your data rights, and your account will not be negatively affected by any such request.

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law, and any updates will be published on this page with a revised effective date. We encourage you to review this policy periodically so that you remain informed about how we protect your personal information. If we make material changes that significantly affect your rights or how we handle your data, we will make reasonable efforts to notify you through a notice on the platform or via your registered contact details. Continued use of the phtaya platform after any updates have been published constitutes your acknowledgement of the revised policy. If you have any questions about this Privacy Policy or how your data is handled, please visit our FAQ page for quick answers, or reach out to our support team directly. Your trust matters to us, and we are always working to make our privacy practices clearer and stronger for every Filipino player on our platform.